This page is intended to answer any questions you may have regarding our shipping procedures.
Where Do You Ship From?
We have distribution facilities in both America and Shenzhen. The vast majority of our shipments are shipped directly from our warehouse in the United States. The product you receive is the exact same no matter where it is shipped from.
What Shipping Services Do You Use?
We use DHL for the majority of our orders. DHL includes full end-to-end tracking and shipment value protection. Transit times typically take between 4-8 business days. The United States Postal Service (USPS) is used to complete the final mile of delivery.
We also use a courier service called 4PX, a client of DHL, for the majority of orders shipped from Shenzhen. Delivery typically takes between 5-14 business days and also includes end-to-end tracking and shipment value protection.
How Do I Track My Order?
If your tracking number starts with a 4 or a 3, it was shipped with 4PX. 4PX orders are shipped from our warehouse in Shenzhen and can be tracked by using the link below:
4PX Tracking: http://track.4px.com/
If your tracking number starts with 93 or GM, it was shipped with DHL. These orders are shipped from our warehouse in the United States and can be tracked by using the link below:
If your tracking number starts with 94 or UA or LZ, it was shipped with USPS. These orders are shipped from our warehouse in the United States and can be tracked by using the link below:
Unless otherwise noted, customers are responsible for any taxes, duties, or tariffs imposed by their government.
European customers please note that purchased goods will be imported on behalf of you (the consignee/buyer). The consignee authorizes NavyGadgets to import the goods on his or her behalf. Further, the consignee/buyer agrees that NavyGadgets may delegate the obligation to import the goods on his or her behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Lost Package and Return-To-Sender Policy
We, the shipper, incur a significant fee for packages which are returned to us as undeliverable. It is the sole responsibility of the customer to provide valid shipping information upon checkout. If we receive an undeliverable package returned to us, we will cancel the order and deduct the return fee from your refund. This fee is imposed and collected by the United States Postal Service (USPS). Please make sure that the street name, address, state, zip code, and country used on your shipping address are correct when completing your purchase.
Orders which have been deemed as lost (as defined by a combination of customer testimony and lack of tracking activity) will be refunded or re-shipped per the customer's preference. Orders which have been damaged in transit will also be refunded or re-shipped per the customer's preference.
We offer a 30 day return policy which begins from the date of delivery as evidenced by tracking records. If you need to return this product within the timeframe, simply contact our support team and they will assist you with the return process. We do not charge any restocking fees. We accept both domestic and international returns.
As directed by the United States Treasury Department, Commerce Department, and State Department, we will not accept orders from or ship to the following countries: Afghanistan, Balkans, Belarus, Burundi, Central African Republic, China (PR), Cote d'lvoire, Crimea Region, Cuba, Cyprus, Democratic Republic of the Congo, Eritrea, Fiji, Haiti, Iran, Iraq, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Myanmar, North Korea, Palestine, Russia, Rwanda, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Venezuela, Vietnam, Yemen, and Zimbabwe.
Night Vision Device Disclaimer
Some of the night vision devices available for sale on this website may be subject to the International Traffic in Arms Regulations (ITAR). These products are marked accordingly and are only available for sale to citizens of the United States.