This page is intended to answer any questions you may have regarding our shipping procedures. Please note that the information below should be considered a general guideline and not entirely applicable to every single product we sell. For example, most of our higher priced products ship only from the United States and may require additional time for processing prior to shipment.
Where Do You Ship From?
If your shipping address is in the United States, your order will most likely be shipped from our warehouse in the United States. If your shipping address is outside of the United States, your order will most likely be shipped from our overseas warehouse in Shenzhen.
Please note that the above is a general rule and may not apply in every situation. If we are having inventory or fulfillment problems at one location, we may decide to ship from the other. Regardless, we promise to deliver your order in a timely fashion.
If your order is shipped from within the United States, it will be shipped using United States Postal Service (USPS) First Class or Priority Mail and generally take 2-3 business days to arrive. Orders can be tracked on the USPS website.
If your order is shipped from outside of the United States, it will be shipped using a private courier called 4PX and generally takes 7-10 business days to arrive. 4PX is a very reliable service and offers full tracking from start to finish. All packages are insured.
Orders are usually processed within 48 hours and customers are updated with a tracking number via e-mail.
We offer a 30 day return policy which begins from the date of delivery as evidenced by tracking records. If you need to return this product within the timeframe, simply contact our support team and they will assist you with the return process. We do not charge any restocking fees. We accept both domestic and international returns.
As directed by the United States Treasury Department, Commerce Department, and State Department, we will not accept orders from or ship to the following countries: Afghanistan, Balkans, Belarus, Burundi, Central African Republic, China (PR), Cote d'lvoire, Crimea Region, Cuba, Cyprus, Democratic Republic of the Congo, Eritrea, Fiji, Haiti, Iran, Iraq, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Myanmar, North Korea, Palestine, Russia, Rwanda, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Venezuela, Vietnam, Yemen, and Zimbabwe.
Export Restrictions Disclaimer
Night vision products sold on this website are designed for sporting purposes, are not manufactured in the United States, and do not contain the necessary technical specifications to fall within the scope of ITAR.